Support
Frequently Asked Questions
Have a question? We're here to help. Find answers to common questions about our services, booking process, and more.
What service does my car need?
Use your manufacturer schedule and mileage. If you are unsure, book a free health check or call us — we will gladly recommend whether you need an oil, full, or major service.
Can you update my service record electronically on the manufacturer's database?
Yes — for many vehicles we can update your service record directly on the manufacturer's official digital database, exactly as a main dealer would. This keeps your full service history electronically recorded and helps protect your car's resale value. Supported makes include Mercedes, Audi, BMW, Volvo, SEAT, Porsche, Toyota, Lexus, Volkswagen (VW), and Skoda. Not sure if your vehicle is covered? Just ask us when you book and we'll confirm.
How long does an MOT or full service take?
A standard MOT test takes around 45 to 60 minutes. A full service typically takes 1.5–3 hours depending on the vehicle and our findings. We will give you a clear time window when you book.
Can I book an MOT and service together?
Yes! We highly recommend it as it saves you time and money. Just choose the MOT + Service package in our online booking flow.
Do you use genuine parts and are they under warranty?
Absolutely. We use high-quality OE (Original Equipment) or equivalent replacement parts. All parts and labour are fully guaranteed, giving you complete peace of mind.
What happens if extra work is needed or my car fails its MOT?
If we find any issues during a service or an MOT failure, we will concisely explain the problem and provide a no-obligation quote. We never proceed with extra work without your explicit approval. No surprises.
Do you service electric and hybrid vehicles?
Yes — we work on EVs and hybrids alongside petrol and diesel cars, and we also offer a dedicated EV battery health check with a State-of-Health report. Book online or get in touch for details.
How much does a service or MOT cost?
Our prices are transparent and shown upfront when you book online — no hidden fees. The final cost only changes if we discover additional work needed, and we will always contact you for approval before proceeding.
What payment methods do you accept?
We accept all major credit and debit cards, as well as cash. Payment is taken on collection of your vehicle once all work is completed and explained to you.
Is there somewhere I can wait while my car is being worked on?
Yes, we have a comfortable waiting area with free Wi-Fi and refreshments. Alternatively, if the job requires a longer period of time, you are welcome to drop your car off and collect it later.
Do you work on electric and hybrid vehicles?
Yes, we service and maintain electric and hybrid vehicles. Our technicians are trained to work on EV and hybrid systems safely and to manufacturer standards. We also offer battery health tests for EV vehicles — contact us for more information.
Can you carry out a diagnostic check on my car?
Absolutely. We use the latest diagnostic equipment to read fault codes and identify issues across all makes and models. A diagnostic check is a great first step if a warning light has appeared on your dashboard.
Do you supply and fit tyres?
Yes, we supply and fit new tyres across a wide range of makes, models, and budgets — from economy to premium brands. We also offer tyre balancing. Contact us or visit our tyres page to get a quote for new tyres.
Do you service and regas air conditioning systems?
Yes. We offer a full air conditioning regas and system health check, recommended every two years. We handle both R134a and R1234yf refrigerant systems. A regas restores cooling performance and removes moisture that can cause odours and damage to the system.
How often should brake fluid be changed?
Brake fluid should typically be changed every two years, regardless of mileage. Over time it absorbs moisture, which lowers its boiling point and reduces braking performance. Our brake fluid service includes a full flush and replacement to keep your brakes safe and responsive.
How do I know if my clutch or gearbox needs attention?
Common signs include a slipping clutch (engine revving without the car accelerating), difficulty changing gears, grinding or crunching noises, or a burning smell. We start with a full diagnostic to identify the exact fault, then provide a clear, no-obligation quote for the repair before any work begins.
What are the signs of suspension or steering problems?
Look out for excessive bouncing after bumps, pulling to one side when driving, uneven tyre wear, clunking noises over rough roads, or a vibrating steering wheel. We carry out a full diagnostic inspection of your suspension and steering components, then provide a no-obligation quote for any work required.
Can you repair exhausts and DPF systems?
Yes. We repair and replace exhaust systems including silencers, catalytic converters, and diesel particulate filters (DPF). A blocked or damaged DPF can trigger limp mode, increase fuel consumption, and cause an MOT failure. We diagnose the issue first, then give you a clear quote for the fix — no guesswork repairs.
What should I do if my engine overheats or is leaking oil?
Stop driving as soon as it is safe to do so and contact us. Continuing to drive with an overheating engine or a serious oil leak can cause severe internal damage. We carry out a full diagnostic to identify the root cause — whether it is a head gasket, water pump, thermostat, or oil leak — then provide a no-obligation quote before any work starts.
Can you fix electrical faults and warning lights?
Yes. We use professional diagnostic equipment to trace the exact cause of electrical faults — including battery and alternator issues, starter motor problems, lighting faults, and sensor failures. Once we have identified the problem we provide a clear quote, so you know exactly what the repair will cost before we proceed.
Still have questions?
Can't find the answer you are looking for? Our team is ready to assist you.